- By hiring Maid 2 Clean for your house cleaning or office cleaning services, the client agrees to our Terms and Conditions listed here below.
- Our cleaning rate reserved for regular cleaning customer who provides our cleaners with all equipment and cleaning products. If you can’t provide all the equipment and cleaning products, we can still help, and an extra charge will apply. Please call us.
- Maid 2 Clean reserves the right to choose its customer to make sure that we are the right fit/match for our customers, their cleaning needs and budgets
We can quote you (price range) for any of these services:
- End of lease cleaning
- Spring cleaning
- One-off cleaning
- House cleaning
- Presale cleaning
- After renovation cleaning
- Carpet steam cleaning
- Upholstery cleaning
- Window cleaning
- In our case, as we value our customer’s time, we love to have our time valued too. For us, the inspection fee is to select and qualify the prospects that are interested in our cleaning service and not just in a free quote. If you don’t share our same view in this matter, we understand and respect your opinion.
We usually can only give an estimate of the cost or/and duration for the first cleaning service, which will be based on the best description that the customer provides us over the phone. After the first clean, if the customers are interested in a regular cleaning service, we will establish a flat rate or a number of hours, according to their frequency and list of priorities.
Cancellations
- A 24-hour notice is required for any booking changes or/and cancellation. Failure to do so, meaning, if the client cancels or wants to make changes to the booking the day/time less than 24 hours, he/she agrees to pay the full price of the booking. If you have already paid for your booking in full, there is NO refund. The money will cover our costs, the cleaners’ travel and loss of income.
- Cancellations or change of booking before 24 hrs are possible at NO charge.
Why we do it this way?
- As a serious business, when you book our service, we always show up on time and endeavours to give you the best cleaning service possible according to your needs and preferences. We are committed to serving you. When you cancel your booking in less than 24hrs, we lose the opportunity to serve other people, and that’s a loss of income for our company. When you cancel, our cleaners who were expecting to serve you, we’re committed with your cleaning and were not able to take any other jobs; Therefore will have a loss of income. Our cleaners and I can’t afford to have a loss of income because, like everyone, we have expenses and, for both of us. This is the only source of income we all have. I hope you understand our positions. It’s just business practises safeguarding our interests while helping you with your domestic cleaning.
- On the cleaning day, in case we arrive at the property, and the clients are still in the process of moving out their belongings, or we can’t start our cleaning, we charge a waiting fee.
Weekly, fortnightly, monthly or any regular cleaning service:
Clients can pause or terminate their regular cleaning services by giving us one-week notice. Whereas, the commercial cleaning client has to give us four weeks’ notice.
End of Lease Cleaning Service:
- Once our End of lease cleaning service quote has been accepted and paid in full, we offer a 100% bond back to all our clients. This guarantee is valid only for 72 hours after the end of the clean-up. Which means, if for any reasons, related to the cleaning we have done at the property, the property managers or the landlords are not happy, we will send one of our cleaners asap to fix the matter at NO extra charge to the customer. In case, the house has been used after our vacate clean, we will NOT be responsible for the look of the property and the bond back guarantee will decay!
- If the exit clean inspection is after 72 hours, and there is an issue with the cleaning, we won’t be responsible whatsoever. We will be happy to help you, but it will be at a cost to you.
Carpet cleaning:
When booking a carpet steam clean, upholstery cleaning, rug cleaning or any steam clean, we assume that there are NO major stains at all (unless it was mentioned in our phone conversation). In case we find out that you have some stains and we can clean them for you, but it will carry an additional charge. A basic carpet cleaning (in case of multiple stains) won’t give you a bond guarantee.
End of Lease cleaning exclusions:
In the case of End of Lease cleaning, the services listed below are not included. If requested, a surcharge will apply:
The customer has to mention them when asking for a quote and before paying
The customer has to mention them when asking for a quote and before paying
- Grouts and tiles Cleaning
- Moving any hefty furniture
- Outside windows cleaning
- Cleaning Roller Blinds
- Cleaning Venetian blinds
- Cleaning walls
- Removing rubbish
- Cleaning Outdoor areas (Balcony, & Garage)
- Cleaning Ceilings from marks or mould
- House fittings cleaning
If the property is less clean or bigger than described over the phone, a surcharge will apply. In case the customer doesn’t agree with our new quote, we reserve the right to keep the deposit and leave.
Carpet Steam Cleaning and Upholstery cleaning:
Maid 2 Clean does not guarantee 100% stain removal. However, with our advanced techniques and using the right specific stain cleaning products, we can remove most stains up to 95%; Or even 100% if they are very recent. If the stains are old or caused by medicine or pet food, Tumeric, curry, old vomit, our chances of getting all of them off becomes slimmer. Once we remove the stain, we are not responsible for any discolouring of the carpets or the fabric.
- Standard room size is around 12 sqm (3m x 4m)
- Standard living room and lounge is around 20 sqm (4m x 5m)
- For couches, chairs, and stairs, if we find dark soil, stains or large sizes, a surcharge may apply.
- In the case of stain removal, WE CAN NEVER GUARANTEE 100% REMOVAL. Some stains are deemed permanent and can NOT be removed.
However, we will endeavour to get as much as possible without causing any discolouring.
To confirm an online booking or over the phone, full payment of the service must be made in advance through our secure website: www.maid2clean.com.au
Payments can be made by credit card, PayPal, or bank transfer
